How to troubleshoot the most common issues with orders
Once an order has been created, any changes made to the source string values are NOT added to the order. If you need to include these changes to an order, there are three options:
If an order word count is zero and you are unable to create an order, it could be that none of the strings meet the order’s selection criteria OR that all the strings within the selection criteria are already included in another open order.
All strings with “in Order” status are automatically excluded from new orders. You can find out if you have any open orders in the Orders page or by the progress indicator in the project overview.
The progress indicator (marker A) will be blue when there are ongoing orders for that language. Additionally, if you hover over a target language, the progress bar will be replaced by a several counters. The blue counter shows the number of entries that are currently in an open order (marker B).
If no strings match the selection criteria for the order, users should update the criteria in the Select Strings panel of the order page.
There is a simple way to look up which strings belong to a specific order. From the editor view, open the funnel filter and click on Orders (see screenshot below). A list of all the orders in that project will open up, and users can click on any order number to display only those strings that belong to it.
There are two ways to view changes made to a string or set of strings:
Users can only cancel an order when it is in "Quote Requested" or "Accepted" status. To cancel it, navigate to your order and click on the cancel button in the Summary field.
If you wish to cancel only some of the languages in the order, please contact email@example.com or your TransPerfect Translations Services team.
If you wish to cancel an order after it has started processing, please reach out to your TransPerfect Translations services team.