Translation Order Troubleshooting

I have created a new order and selected the target languages, but the word count is 0. Why?

If an order word count is zero and you are unable to create an order, it could be that none of the strings meet the order’s selection criteria OR that all the strings within the selection criteria are already included in another active order.

All strings with “in Order” status are automatically excluded from new orders, except for strings in which the source value has been updated. When that happens, users can create a follow-up order and include the outdated strings from an active order to the new order's scope.

You can find out if you have any active orders in the Orders page or by the progress indicator in the project overview.

The progress indicator (marker A) will be blue when there are ongoing orders for that language. Additionally, if you hover over a target language, the progress bar will be replaced by a several counters. The blue counter shows the number of entries that are currently in an active order (marker B).

If no strings match the selection criteria for the order, users should update the criteria in the Select Strings panel of the order page.

How can I view the strings from a specific order in the editor view?

There is a simple way to look up which strings belong to a specific order. From the editor view, open the funnel filter and click on Orders (see screenshot below). A list of all the orders in that project will open up, and users can click on any order number to display only those strings that belong to it.

How can I see the difference between a translation delivery and the translation in my project?

There are two ways to view changes made to a string or set of strings:

• If you want to find out which changes have been applied to a given string, you can view the change log in the editor view.
• If you want to know which changes have been made to a set of strings inside an order, you can download the diff file from the order overview (see screenshot below).

How can I cancel an order?

Users can only cancel an order when it is in "Quote Requested" or "Accepted" status. To cancel it, navigate to your order and click on the cancel button in the Summary field.

If you wish to cancel only some of the languages in the order, please contact support@applanga.com or your TransPerfect Translations Services team.

If you wish to cancel an order after it has started processing, please reach out to your TransPerfect Translations services team.